Recruitment Helpline Ltd Terms of Business
These Terms and Conditions are between Recruitment Helpline Limited (“the Agency”) and the hirer (“the Client” which term shall include all subsidiary and associated companies, firms and associations) seeking to engage candidates (“the Applicant”).
Recruitment Helpline Ltd provides a fixed price digital recruitment service/job advertisement platform, allowing clients to advertise their vacancy across a network of job boards. Recruitment Helpline Ltd can search a number of third-party CV databases on behalf of clients. when required Recruitment Helpline offers help and support when writing job adverts to ensure they are optimised for the job boards. A manual CV smart search is performed by your designated account manager who will also offer unlimited support and training to clients at any time. When conducting a CV smart search, we will invite candidates to apply for the position advertised to which the candidates has to physically apply before Recruitment Helpline would put the applicant forward.
Acting on behalf
By purchasing a service from Recruitment Helpline, you are allowing Recruitment Helpline to act on your behalf when adverts are live. All external communications to candidates will be carried out by the client unless our fully managed service is needed at an agreed additional cost beforehand. Recruitment Helpline accepts no legal responsibility for the content or images that are advertised on behalf of a client and disclaims all liability for negligence. All products/services purchased are non-refundable, job credits can be used at any time and have no expiration date.
There is no guarantee that Recruitment Helpline will fill your role. Recruitment Helpline is a digital recruitment company which supports you to expand your vacancy across major job boards and cast your net as wide as possible to ensure you are attracting the right people. If you are unable to fill your vacancy as a result of the services provided by Recruitment Helpline, Recruitment Helpline has no obligation to re-run your advertisement. Advertisements may be re-run at the sole discretion of your Recruitment Helpline account manager and may incur another listing cost. You as the client hire the individuals whom Recruitment Helpline accepts no liability.
CV Smart Search
Recruitment Helpline Ltd has access to CV databases which can be used by Recruitment Helpline at no extra cost to the client. This option is at the discretion of the Recruitment Helpline account manager and is usually performed when advert(s) are not a success. It is in Recruitment Helpline’s best interest to back your advert up, but there is no guarantee that this will be a success as ultimately, we still require the right candidates out there at the right time looking for that specific job. Other factors that affects responses are the location, candidate and client expectations and salaries, all of which are out of Recruitment Helpline’s control.
Recruitment Helpline’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance, or contemplated performance, of the purchase shall be limited to the price paid for the Services. Recruitment Helpline shall not be liable for loss of profits; loss of business; depletion of goodwill and/or similar losses; loss of anticipated savings; loss of goods; loss of contract; loss of use; loss or corruption of data or information; or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
The client is responsible for assessing the suitability of any applicant and for engaging that candidate and taking up any reference supplied.
Recruitment Helpline’s payment terms for 1-4 credits are to be paid in full within 7 days unless otherwise agreed.
Recruitment Helpline’s payment terms are 14 days for bundles of 5 or more credits, unless otherwise agree. Failure to pay within these agreed terms can result in:
(a) Services being suspended
(b) Loss of any discount, all discounts are agreed subject to correct payment terms.
(c) Claim of 8% interest under the Late Payment of Commercial Debts (Interest) Act 1998; accruing on a daily basis as well as late payment charges.
A client is liable for the full purchase they have agreed to and cannot cancel before its completion. All purchases are non-refundable once a vacancy has gone live.
Recruitment Helpline may, from time to time and without notice, change the Services offered. Recruitment Helpline reserves the right to change the job boards used for advertising without communicating this with the client. Recruitment Helpline will endeavour to ensure that this doesn’t happen but sometimes it is essential and no prior warning can unfortunately be given. Recruitment Helpline will use a selection of the job boards offered depending on what we see best fit and the specific job role and location. i.e. a Customer Services Advisor role will not be advertised on an engineering specialist board. Recruitment Helpline will however do the utmost to ensure the clients receives the best possible response to their campaign(s).
These Terms and Conditions shall be governed by and be construed in accordance with the laws of England and Wales and the client submits to the non-exclusive jurisdiction of the courts of England and Wales in relation to any claims arising out of these Terms and Conditions.
Traditional Recruitment Terms and Conditions
- These Terms and Conditions are between Recruitment Helpline Limited (“the Agency”) and the hirer (“the Client” which term shall include all subsidiary and associated companies, firms and associations) seeking to engage the applicant or permanent candidate (“the Applicant”).
- These Terms and Conditions are deemed to be accepted by the Client by virtue of a request for an introduction, an interview (whether effected by the Agent or directly by the Client), whether in person or by telephone, or email, or by the signing of the Terms and Conditions, or by the engagement (which term includes employment or use, whether under a contract of service or for services, or under an agency, licensee, franchise or partnership agreement) of an Applicant introduced by the Agency. An ‘introduction’ shall mean an interview, the acceptance of a CV or Applicant's details, via the post, e-mail, facsimile, or oral communication.
- All introductions and Applicant details are confidential and are supplied to the Client on the understanding that it will keep the information confidential and not disclose it to any third party without the Agency's prior written consent.
4. The Agency will not make any introduction or supply of Applicants to the Client until the Client has supplied the Agency with the following information:-
(a) details confirming its personal and corporate identity and the nature of its business;
(b) the proposed start date for an Applicant and the likely duration of the work;
(c) the position the Client is seeking to fill, together with a summary of the type of work the Applicant would be required to do, the location and hours at which he would be expected to work, details of any potential health and safety risks and any steps the Client has taken to limit such risks including copies of any and all relevant risk assessments undertaken by it in respect of the position it is seeking to fill;
(d) details of the experience, training, qualifications and any authorisations required to be possessed by the Applicant (either as required by law or a professional body, or as the Client considers necessary);
(e) any expenses payable by or to the Applicant;
(f) the minimum rate of remuneration and benefits to be offered and the intervals at which payment would be made, and the length of notice an Applicant in such a position would be required to give or entitled to receive, on termination of their engagement;
(g) written confirmation from the Client, signed by an authorised representative, confirming that it is aware of all the legal and/or professional requirements to be satisfied before the Applicants can be supplied or engaged, together with confirmation that the supply by the Agency to the Client of Applicants will not be detrimental to the Client's interests; and
(h) written confirmation from the Client, signed by an authorised representative, confirming that it authorises the Agency to disclose any and all information provided by the Client under this clause 4 to such of its officers and employees as it shall see fit, and authorising the Agency and such officers and employees to disclose any of the information to Applicants introduced or supplied by it.
- Fees will be charged for any Applicant engaged as a consequence of, or resulting from an introduction to the Client, even though the introduction is made indirectly. This fee shall be payable if the Applicant is engaged for any position or subsequently re-applies for any other position within the Client company or is engaged by any associate company, firm or person or third party to whom the Client may introduce the Applicant within the period of one year from the date of introduction. All introductions are confidential. The passing on of an introduction to another employer, recruitment agency, employment business, firm or company which results in an engagement renders the Client liable to pay the Agency’s fee as set out above.
- If within twelve months of the Client asking the Agency to introduce an Applicant to the Client or within twelve months of the completion by a temporary worker of his assignment or the engagement of an Applicant by the Client (whichever shall be the later) it agrees to engage any person who is or was during that period an employee of the Agency then the Client will become liable for a fee calculated in accordance with the provisions of clause 12. No rebate shall apply in respect of any such fee charged.
7. The Agency endeavours to ensure the suitability of any Applicant introduced to the Client. However the Agency does not personally establish references and the Client must satisfy himself as to the suitability of any Applicant and shall be responsible for taking up any references (including confirmation of any professional or academic qualifications) provided by any Applicant and/or the Agency before engaging such Applicant. The Client shall be responsible for obtaining work and other permits, for the arrangement of medical examinations and/or investigations into the medical history of any Applicant, and satisfy any medical and other requirements or qualifications required by law, save where it is required by law that the Agency obtains evidence of qualifications, references or permits.
8. The Agency shall not be liable under any circumstances for any loss, damage or expense suffered or incurred by the Client arising from or in any way connected with the Agency seeking an Applicant for the Client or the introduction by the Agency to the Client of any Applicant or the engagement of any Applicant by the Client.
- The Agency shall not be liable for any loss injury damage costs expenses or delay howsoever caused (and whether direct, indirect or consequential) arising directly or indirectly from the introduction or supply of any Applicant and in particular without limitation to the foregoing the Agency shall not be liable for any such loss injury damages costs expenses or delay arising from or in any way connected with:-
(a) failure of an Applicant to meet the Client's requirements;
(b) any act or omission of an Applicant whether wilful negligent fraudulent dishonest reckless or otherwise.
Provided that nothing in these terms shall be construed as purporting to exclude or restrict any liability of the Agency to the Client for death or personal injury resulting from the Agency's negligence as defined in the Unfair Contract Terms Act 1977.
- The liability of the Agency to the Client for any breach by the Agency of these terms and conditions or for any liability in negligence or otherwise shall not (save to the extent that such results in death or personal injury) exceed the Agency's commission relating to the introduction or supply of the relevant Applicant. In any event the Agency will not be liable in relation to any matter not reported by the Client in writing to the Agency within [3 working days] of its occurrence.
- The Client shall indemnify the Agency against all and any claims and liabilities howsoever arising in respect of any loss injury damage costs expenses or delays suffered or incurred by an Applicant howsoever caused (whether arising out of the Client’s acts omissions or otherwise) and against all and any claims made by any third party (arising from the Client’s omissions or otherwise) and against all and any claims made by any third party arising directly or indirectly or in any way connected with the introduction or supply of an Applicant to the Client or the acts or omissions of any such Applicant whether wilful reckless fraudulent negligent dishonest or otherwise. The Client shall also indemnify the Agency against all and any claims made by any Applicant supplied to the Client arising from or relating to The Working Time Regulations 1998.
12. In the event of the Client wishing to engage one of the Agency’s Temporary Workers on a temporary basis the Agency’s terms and conditions relating to the supply of Temporary Workers by it, acting as an employment business, will apply.
13. The introduction fee is payable by the Client to the Agency immediately on engagement of an Applicant and in any event within fourteen days of the invoice date. The introduction fee is calculated on the gross annual remuneration which term shall include base salary and fees, guaranteed and/or anticipated bonus and commission earnings, PRP, allowances, inducement payments, the benefit of a company car and all other payments and taxable (and where applicable, non taxable) emoluments payable to or receivable by the applicant for services rendered to or on behalf on the client. Where the client provides a company car or car allowance a notional amount of £4800 will be added to the salary in order to calculate agency fees as set out in the scale of fees below. The Agency at its sole discretion may offer discounts from the normal rate applicable, but any such discount shall automatically be revoked if payment is not received within fourteen days from the date of invoice, whereupon the full rate shall apply.
SALARIES UP TO £19,999 - 17.5%
£20,000 AND ABOVE - 20%
INTERNATIONAL PLACEMENTS (20% - 25%)
14. The Agency's invoices are subject to VAT and all accounts are payable 14 days from the date of the invoice. The right is reserved in respect of any invoice not paid within 30 days to charge interest (without prior notification) and to recover debt recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (from time to time amended) as amended by the Late Payment of Commercial Debts (Interest) Regulations 2002.. Payment must be made without deduction or set-off. All costs charges and expenses incurred by the Agency in recovering any outstanding account shall be paid by the Client on a full indemnity basis. Should any invoice be due and unpaid after 14 days then all invoices raised shall become immediately due and payable.
(a) The Agency may give the Client a credit calculated as set out in the table below in the event of any Applicant terminating and/or the Client lawfully terminating the employment of the Applicant within 8 weeks of the engagement date and where the Client, (which includes any subsidiary of the Client or any associated company firm of the Client or any person associated with the Client) does not re-engage the Applicant in any capacity whatever within one year from the date of termination of the employment of the Applicant;
(b) Notification of any entitlement to credit must be made in writing to the Agency within seven days of the termination of the engagement. This entitlement will only apply if the fee has been paid in full within fourteen days of the engagement.
(c) Should a permanent engagement terminate before the expiration of eight weeks a refund may be allowed against the fee for each complete week not worked as set out in the scale of rebates below.
1st & 2nd week of employment - 100%
3rd week of employment - 60%
4th week of employment - 50%
5th week of employment - 40%
6th Week of employment - 30%
7th week of employment - 20%
8th week of employment - 10%
In any event a minimum administration fee of £200 will be charged.
- On receiving a request for the introduction of an Applicant the Agency will endeavour to supply an Applicant to the Client from its register. The Agency however will not be responsible for the accuracy of any information supplied to the Client in respect of any Applicant save in respect of any legal obligation on the Agency to provide the Client with updated information where the same has been provided to or obtained by the Agency. The Client is responsible for assessing the suitability of any Applicant and for engaging that candidate and taking up any reference supplied.
- The Client is responsible for ensuring that it holds any necessary licences, permits and consents for any work an Applicant is required to do and in relation to any place where that work is to be carried out.
- The Client is responsible for ensuring that any Applicant supplied by the Agency has the necessary qualifications licences capability integrity and suitability for the purpose for which they are required other than where it is required by law that the Agency obtains evidence of qualifications licences capability integrity and suitability.
- The Agency does not warrant the ability of any Applicant.
- The Client is responsible for ensuring compliance with all health and safety and other legislation relating to any assignment and the supervision direction and control of any worker supplied to the Client. Accordingly any insurance cover should be arranged directly by the Client.
- No variation of these Terms and Conditions is valid or binding unless approved in writing by a director of the Agency.
- Where the Agency is acting as an employment agency, unless the Client specifically authorises it in writing to do so, the Agency cannot and will not, nor shall it be deemed to be authorised to, act as the Client's agent in entering into contracts on its behalf with Applicants.
- The Client agrees, forthwith upon demand, to provide the Agency with complete and accurate written details of any Applicant's total remuneration and it hereby warrants that any such details it provides are and will be complete and accurate.
- These Terms and Conditions shall be governed by and be construed in accordance with the laws of England and Wales and the Client submits to the non-exclusive jurisdiction of the courts of England and Wales in relation to any claim or matter arising out of these Terms and Conditions.
Privacy Notice for Candidates - GDPR
Recruitment Helpline is a "data controller". This means that we are responsible for deciding how we hold and use personal information about you. You are being sent a copy of this privacy notice because you are applying for work through us (whether as an employee, worker or contractor). It makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (GDPR).
In connection with your application for work through us, we will collect, store, and use personal information about you. This means information you have provided to us in your curriculum vitae and covering letter or on our application form (including name, title, address, telephone number, personal email address, date of birth, gender, employment history and qualifications) and any information you provide to us during an interview.
We may also collect, store and use "special categories" of more sensitive personal information which are information about your race or ethnicity, religious beliefs, sexual orientation and political opinions, Information about your health, including any medical condition, health and sickness records and information about criminal convictions and offences.
We collect personal information about candidates from you via an application made by you directly with Recruitment Helpline or via an online recruitment job board we use to which you will have provided information, your named referees or from third parties where such data is publicly accessible.
We and our clients/employers will use the personal information we collect about you for our legitimate interests in order to assess your skills, qualifications, and suitability for the role (both on application, during the shortlisting process and at interview), carry out reference checks, where applicable, communicate with you about the recruitment process, keep records related to our hiring processes and to comply with legal or regulatory requirements. If the employers decide to offer you the role, they may then take up references before confirming your appointment.
We and our clients/employers will use information about your disability status to consider whether we need to provide appropriate adjustments during the recruitment process, for example whether adjustments need to be made during an interview. We and our clients/employers will use information about your race or national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.
We will only share your personal information with the client/employers the role applied for relates to and We only permit third-party service providers to process your personal data for specified purposes and in accordance with our instructions.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
We will retain your personal information for a period of 3 months after we have communicated to you our decision about whether to appoint you to the role. We retain your personal information for that period so that we can show, in the event of a legal claim, that we have not discriminated against candidates on prohibited grounds and that we have conducted the recruitment exercise in a fair and transparent way. After this period, we will securely destroy your personal information in accordance with applicable laws and regulations. If we wish to retain your personal information on file, on the basis that a further opportunity may arise in future and we may wish to consider you for that, we will write to you separately, seeking your explicit consent to retain your personal information for a fixed period on that basis.
Under certain circumstances, by law you have the right to:
- Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you.
- Request erasure of your personal information where there is no good reason for us continuing to process it.
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or have any questions about this privacy notice or how we handle your personal information, please contact us